Refund policy

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you live outside Australia, the consumer laws of your country also apply where they give you more protection.

A major failure means you choose a refund or a replacement. We never ask you to send a faulty item overseas at your own cost: for a faulty item we pay the return postage, or refund or replace it without needing it back when that makes more sense.

Change of mind

You can return an item within 30 days of delivery if it is unused and in its original packaging. Return postage for a change of mind is paid by you. Once it arrives back we refund the product price.

How to start a return

Email support@beautytoolsdirect.com with your order number and what went wrong (a photo helps for a faulty item). We reply within 1 business day with the return address or the fix.

Refund timing

We refund to your original payment method within 2 business days of approving the return. Your bank usually shows it within 5 to 10 business days.

Refunds and disputes

If something is wrong with a charge, please contact us before disputing it with your bank. We reply within 1 business day and resolve most problems the same day.